Schedule Service Optimization for Implementer (Level 3) 708e

Course Description:

This course provides the advanced in-depth knowledge of Field Service Edge Scheduling services required to implement Service Edge Schedule. The structured eLearning training features a scenario-based, self-learning, and self-paced learning experience as well as hands-on practice in a dedicated Service Edge training  environment.

Course Objectives:

 By the end of this course the trainees will be able to:

  • Gain a full understanding of all of Service Edge Scheduling capabilities (a.k.a Logic Components)
  • Configure each Scheduling Service and it’s affiliate features necessary to ensure a successful implementation

Course Topics:

  • Introduction to Optimization
  • Data Domains
  • Rules
  • Objectives
  • Schedule Policies
  • Appointment Booking
  • Schedule Workflow
  • Schedule Update
  • Online Optimization
  • Schedule Idle Resource
  • Territory Planning
  • Contractors
  • Bundler
  • MST
  • MDT

After purchase, within 2-3 business days you will be provided with the following:

  1. Access to ClickSoftware’s eLearning course (see agenda above)
  2. Access to ClickSoftware’s training environment, with hands-on exercises

Additional information

Product

Service Edge Schedule

Role

Duration

Access to training program

30 days

Prerequisites

Service Edge Schedule for Implementers – Professional Edition (Level 1) 701e, Service Edge Schedule for Implementers – Long Cycle Work (Level 2) 705e

Certification

Yes

About the exam

•Multiple choice questions
•3 hours allotted to complete the exam
•80% is the passing score
•2 attempts are included in the training program
•Retake fee is USD 150 for each exam
•No hard-copy or online materials may be referenced during the exam
•Product documentation may be used

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