Onboarding to Field Service Edge Mobile (713)

The onboarding training is focused on helping the customer’s project team to understand the product, the best practices and support the decision making during the implementation. It is not expected that the project team will be experts at this stage. The training focuses on making sure that they have ample knowledge to perform their role during the implementation. The Onboarding training will normally take place during the Initiation and Education stage of a project.

Course Objectives: 

By the end of this course the trainees will be able to:

• Describe the system functionality from the end-user’s perspective
• Describe key terms and business processes relating to the system
• Streamline the project team’s decision-making process with regards to scoping and drafting of the solution

Course Topics: 

• Understand the Scheduling Challenge
• Introduction to Service Edge
• The Main Stages in a Task Lifecycle
• Scheduling Basics
• Overview of Tasks Management in Service Edge
• Managing tasks when automatic Scheduling is not applicable
• Automatic Scheduling
• A-Day-In-A-Life Demo
• The ScheduleHero game
• Cloud Architecture
• Data Schema
• Introduction to ClickMobile
• Experiencing ClickMobile From a User Point of View
• Mobile System Architecture
• ClickMobile Features Overview